tenants faqs

Only with the consent of the landlord. Permission must be sought prior to the animal residing in the property.

The utility firms will need you as a tenant to setup your account with them directly and to contact them again when you leave, taking care to provide meter readings.

Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date to be in our account on the due date. (The due date is typically although not always the date on which you moved in).

Any problems with late rental payments should be conveyed to Glentworth ASAP. Arrears letters will be issued if rent remains outstanding beyond 1 day after its due date. Interest will be charged until payment is met.

In general terms rent of an existing tenancy can only be increased once every twelve months. Where an Assured Shorthold Tenancy holds over as a statutory periodic tenancy a specific prescribed form (A section 13 notice) will be used to notify tenants of a proposed increase in the rent.

No! Not without written consent and referencing through us.

In short that person if named on the tenancy agreement, whether they are residing or not will still be liable for the rent, property condition and so on until their name is taken off. This can only happen on the next tenancy renewal but referencing will have to take place to ensure the correct affordability is in place to cover the rental amount with the change of circumstance.

Contact Glentworth Lettings by email: lettings@glentworthlettings.co.uk or phone 01934 319 319
Or if you have a maintenance issue please phone 01278 781 781 or email:

Notice would need to be served in accordance with your lease agreement either by hand or first-class post with proof of postage. The law around ending a tenancy is relatively straightforward if the right timescales and procedures are followed along with the use of the correct format of notice. It is recommended that you end your agreement properly if you want to leave. If you don’t you may still be liable to pay rent even after you’ve moved out.

The primary liability is for rent until the end of the contract or its break clause point. If the landlord agrees to find a new tenant, then your liability will be reduced to covering the landlords commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

You should contact your bank directly to cancel your standing order but only once the last payment has left your account.

Unless specific instructions are given, keys should be brought into the Glentworth office Weston. Please schedule appointment before turning up. Please ensure all sets are returned by 5pm, you will be asked for a forwarding address and bank details along with confirmation of utility provider.
Please note that you will be liable for rent daily until the keys are returned.

The deposit will be held by Glentworth Lettings in our own client account, the deposit and the tenancy details will be registered with The Dispute Service under a Tenancy Deposit Scheme (TDS) and a certificate/unique number will be issued to show registration to the scheme. Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Glentworth have received instructions regarding the deposit from the Landlord, the money will be returned to our account, his usually takes no more than 10 days.