Tenants - Questions and Answers

Have a question?

Our fully trained and approachable service team will be very happy to answer any questions that you may have regarding the whole process of finding a property to rent

Before you contact us look below to see if we have answers to some of your questions:

We have a duty of care to both landlords and prospective tenants that they can sufficiently cover the cost of the rent. Your annual salary needs to be at least 30 times the monthly rent. For example a rent of £500pcm would require a minimum of £15,000 annual salary. Please note this is only a guide, and can be affected by personal circumstances.

If you’re moving into a property on a joint tenancy, which is with someone else who will share the rental obligations with you, we will base the rent you can afford on your combined income totals.

Each tenant will be charged an administration fee for his or hers referencing, paper work and administration.

Occasionally the best way to proceed may be with a guarantor. A guarantor is someone who will sign the tenancy and be prepared to cover your rental obligations should you default on them in any way. A administration fee will apply for the credit checking, referencing and legal paper required for the guarantor. In this instance, a guarantor (or joint guarantors) will need to show their income is sufficient to guarantee the rent.

We would advise you to start viewing properties no longer than one month before the date you wish to move.

Unless otherwise stated in the property description, the advertised rent is "exclusive" of all utility bills.

Different landlords will stipulate different restrictions and requirements. These will be listed on the individual property details.

This is up to the landlord.

Contact us and we will get the ball rolling!

The referencing and credit check procedure usually takes between 24 hours and two working days to complete. Obviously this is dependent on how quickly your referees such as your employer or previous landlord take to respond. If we have to do additional checks on guarantors the process can be delayed.

This can vary depending on the landlord’s stipulations. The usual procedure is to take a dilapidation deposit equal to one month’s rent for an unfurnished property or a deposit equal to 6 weeks rent for a furnished property. Your deposit will be lodged with a government approved protection scheme in accordance with the Housing Act 2004 legislation. This act was bought in to safeguard tenants' deposits

To ensure you’re really serious about taking the property we ask you to pay your first month’s rent within 7 days of us holding the property for you. You will then be required to pay the deposit at latest on the day you move in. You will not be allowed to move into a property before we have received both the first month’s rent and deposit in cleared funds. There is no flexibility on this matter.

If you’re planning on paying by cheque you must get it to us at least 5 working days before the date you’re going to move in. We can also accept a secure payment over the internet – please ask for our bank accounts details and reference code

All payments of rent during the tenancy must be by standing order, so please be aware that you will be asked to complete a standing order mandate at the time of signing the contract. Standing order payments are your instruction to your bank, and once set up only you can change or cancel the instruction.

Typically you will sign an Assured Shorthold Tenancy Agreement for a minimum of 6 months. You can download a sample copy of our Assured Shorthold Tenancy Agreement by clicking here

If you have any questions or concerns, please call us and we will be happy to help you.

We understand there's a lot to take in and the process can appear a little daunting. Please feel free to contact us, we'll be happy to offer you guidance or discuss any queries you may have about renting a property through Glentworth.